CPS Intake Chart image

The flowchart illustrates a hierarchical process that moves from the reporting of an incident to a final determination.
Phase 1: The Report

Report of Abuse/Neglect: A report is made via the Indiana Child Abuse and Neglect Hotline.

Initial Triage: An intake specialist determines if the report contains sufficient information to identify the child and if the allegations constitute child abuse or neglect under Indiana law.

Phase 2: The Screening Decision

The process splits into two primary paths:

Screened Out:

Action: The report does not meet legal criteria.

Result: The case is closed at intake. Information may be kept for future reference or referred to local “Community Partners” for voluntary family support.

Screened In:

Action: The report meets legal criteria for investigation.

Priority Assignment: The case is assigned a priority level (usually Priority 1 for response within 24 hours or Priority 2 for response within 5 days).

Phase 3: Assessment/Investigation

A Family Case Manager (FCM) is assigned to conduct the field investigation, which includes:

Safety Assessment: Determining if the child is in immediate danger.

Evidence Collection: Interviews with the child, parents/guardians, and “collaterals” (teachers, doctors, or neighbors).

Physical Inspection: Observing the living conditions of the home.

Phase 4: Case Finding

At the end of the investigation, the Department of Child Services (DCS) makes one of two “Findings”:

Unsubstantiated: There is not a preponderance of evidence to support the claim. The case is closed.

Substantiated: There is sufficient evidence to support the claim. The case remains open for “Ongoing Services” or “CHINS” (Child in Need of Services) proceedings.